Return Policy (For Service Agreement with Shanmukha Agritec Limited)

1. Purpose & Scope

This Return Policy (“Policy”) forms an integral part of the Service Agreement between [Your Company Name] (“Buyer”) and Shanmukha Agritec Limited (“Seller”). It governs the process for returning, replacing, and refunding products purchased by the Buyer from Shanmukha Agritec Limited via its Website/App.

2. Definitions

• Return: The process by which the Buyer returns a purchased product to Shanmukha Agritec Limited due to eligible reasons as outlined below.

3. Eligibility for Return

• The Buyer may request a return in the following situations:
• The item is defective or not functioning as intended.
• The item is damaged during shipping.
• Product(s) are missing from the shipment.
• The wrong item was sent.
• The item is dead on arrival.

4. Return Request Period

• The Buyer may raise a return request within 14 days from the date of delivery, or as specifically mentioned on the product listing.
• The applicable return period for each product shall be clearly displayed on the product page at the time of purchase.

5. Condition of Returned Items

• Products should generally be “New” and in original packaging for return.
• Exception: If the product is defective, damaged during shipping, or incorrect/missing, it may be returned even if opened or not in original packaging, provided the defect/damage is documented at the time of delivery or discovery.

6. Return Process and Timelines

• The Buyer shall contact Shanmukha Agritec Limited via the provided Toll-Free Number or email to initiate a return, providing order details, reason, and supporting evidence (e.g., photographs).
• Shanmukha Agritec Limited shall acknowledge all return requests within 1 business day of receipt.
• Shanmukha Agritec Limited shall complete the process (including pickup, inspection, and refund) within 5 business days from the date of request, provided all required information and documentation is submitted by the Buyer.
• If Shanmukha Agritec Limited fails to meet these timelines, the Buyer reserves the right to escalate the matter and seek additional remedies, including compensation for delays.

7. Refunds

• All approved refunds shall be processed to the original payment method or as otherwise agreed with the Buyer, within 5 business days of approval of the return.

8. Shipping Costs

• If the return is due to Shanmukha Agritec Limited’s error (defective, damaged, missing, or wrong item), Shanmukha Agritec Limited shall bear all return shipping costs.
• For returns due to Buyer’s change of mind or error, the Buyer shall bear the return shipping cost.

9. Documentation and Evidence

• For claims of damage, defect, or missing items, the Buyer shall provide photographs or other reasonable evidence as requested by Shanmukha Agritec Limited to facilitate processing of the return.

10. Exceptions and Special Days

• Any exceptions to the standard return policy (such as during promotional periods) shall be clearly communicated to the Buyer at the time of purchase and shall not apply retroactively.

11. Dispute Resolution

• In case of any dispute regarding returns or refunds, the matter shall be resolved in accordance with the Dispute Resolution clause of the main agreement.

12. Non-Exclusion of Statutory Rights

• Nothing in this policy shall limit the Buyer’s statutory rights under applicable consumer protection laws.

13. Contact Information

For any questions or to initiate a return:

• Email: hr@shanmukha.net
• Toll-Free Number: As provided on the Website.